Client Services
Client Services Director
London, UKHybrid£80,000 – £100,000
About the role
The Client Services Director will lead BPS's client services function, overseeing a team of account managers and ensuring the highest standards of delivery across our brand portfolio. You will be the senior point of contact for our most strategic clients and will play a key role in shaping how BPS delivers value at scale.
This is a leadership role with direct reports and significant influence over the direction of the client services team.
What you'll do
- Lead and develop a team of 4–6 client services managers
- Serve as senior point of contact for BPS's top 10 strategic brand clients
- Design and implement client services processes and delivery frameworks
- Own client retention and satisfaction metrics across the portfolio
- Partner with the Sales team to ensure seamless onboarding of new clients
- Report on portfolio health and growth to the Managing Partners
What we're looking for
- 8+ years in client services, account management, or partnership management
- Proven experience leading and developing high-performing teams
- Deep understanding of retail media and brand partnership dynamics
- Strong commercial awareness and ability to identify growth opportunities
- Exceptional stakeholder management and communication skills
- Experience in a specialist agency or consultancy environment preferred
Role details
- Department
- Client Services
- Location
- London, UK
- Working pattern
- Hybrid
- Salary
- £80,000 – £100,000